Delivery & Returns.

UK SHIPPING

UK orders are carefully packed and dispatched via tracked delivery. Shipping is calculated at checkout.

INTERNATIONAL SHIPPING

GNG ships worldwide via tracked international delivery. Rates are calculated at checkout based on destination. Any customs duties, import taxes or handling fees charged by the destination country are the customer’s responsibility and are not included in the order total.

PRE-ORDERS

Release has been postponed due to manufacturing delays. A new release and dispatch date will be announced once confirmed. Pre-orders remain open, with payment taken now. Once stock arrives with us, pre-orders will be packed and dispatched as a priority.

IN-STOCK ORDERS

Please allow 2–3 working days for processing before dispatch. Delivery times are calculated from the date of dispatch.

TRACKING

You’ll receive tracking information by email once your order has been shipped.

RETURN WINDOW

Returns are accepted within 14 days of receiving your order, subject to our Returns Policy. Email hello@gngclothing.uk to open a return before sending anything back.

CONDITION OF ITEMS

Items must be unworn, unused and returned in their original condition with all tags attached.

EXCHANGES

GNG does not offer direct exchanges. If you need a different size or colourway, return the original item for a refund and place a new order. Stock cannot be reserved while a return is in transit.

REFUNDS

Once your return has been received and checked, refunds are issued to the original payment method within 5 working days. Bank processing times may add a few days. Original delivery charges are refunded only where an item is faulty or incorrect.

SALE / DISCOUNTED ITEMS

Items bought at a discount, including GNG game rewards, can be returned within the same 14-day window and are refunded at the price paid.

RETURN SHIPPING

Customers are responsible for return postage unless an item is faulty or incorrect. We recommend a tracked service — GNG cannot be responsible for returns lost in transit.